Achievements
- Co-founder and CTO of Senso, an AI startup transforming customer support for finance
- Built Senso from 2017 in Toronto, helping regulated industries cut support time and boost efficiency
- Part of Y Combinator W24 batch, validating Senso’s potential and scaling capabilities
- Brings a unique background in computer science and neuroscience, driving innovative AI solutions
- Led Senso’s technical direction and product development, making support smarter and more human
- Focused on leveraging AI to solve real business problems, not just tech for tech’s sake
Let me introduce Thomas Nelson
Yo, have you heard of Thomas Nelson? The guy’s a total tech badass. He’s the CTO and co-founder of Senso, this killer AI startup that’s all about changing the game for customer support and business insights, especially in finance like Credit Unions. The dude’s legit in the YC W24 batch, so he’s got that stamp of approval from the top startup accelerator out there.
What’s crazy is his background. He’s got a mix of computer science and neuroscience – yeah, brains and tech, the perfect combo for AI stuff. He’s been deep in startups before Senso, which totally makes sense because he knows how to build shit from the ground up. He’s not just some techie throwing code; he’s passionate about using AI to actually make businesses smarter and more fast. That’s his whole vibe.
He started Senso back in 2017 in Toronto – right in the heart of Canada’s startup scene – and man, they’ve been crushing it. Senso’s AI tools help companies cut down support time like crazy, boost staff intelligence, and work better in industries that are super regulated. That’s a big deal because these sectors are often stuck with outdated tech or clunky support systems. Nelson and his team are basically turning that whole thing on its head.
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Talk to herWhat I love is how Thomas’s process screams “I believe in tech’s power to change shit.” He’s not just in it to make a quick buck – he genuinely wants to solve real problems. And getting into YC? That’s a huge win because it shows they’re the real deal, pushing boundaries and scaling fast. His experience shows he’s driven by a mix of curiosity, hustle, and a belief that AI can unlock human possible, not replace it.
So yeah, Thomas Nelson isn’t just some guy coding in a basement. He’s a visionary who jumped into the startup world, brought his brains and passion together, and built something that might actually make customer support in finance less bullshit and more human. No cap, he’s one to watch.

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