Achievements
- Co-founded Cloud Humans in 2020, São Paulo, Brazil
- Built ClaudIA, a GPT-based chatbot automating 55-90% of customer support inquiries
- Participated in Y Combinator's Winter 2021 batch, gaining major validation and funding
- Led a team of 30+ employees, sustaining growth and innovation through 2025
- Focused on solving startup customer support issues with AI-driven solutions
- Proven track record of turning tech ideas into impactful, scalable products
Lowkey obsessed with Felipe Serra de Oliveira
Homie, check the vibe on Felipe Serra de Oliveira. This guy’s the real deal. He’s a startup guy through and through, and he’s been crushing it since he jumped into the game. So, Felipe co-founded Cloud Humans back in 2020 in São Paulo, yeah, Brazil, with his buddies Bruno Cecatto and Ian Kraskoff. They saw a huge problem: startups struggle big time with customer support. It’s boring, repetitive, eats up a ton of resources, and honestly, it’s a bottleneck for growth.
Felipe and his team built this killer product called ClaudIA, a GPT-based chatbot that automates like 55 to 90% of customer support inquiries. Holy shit, that’s a big change. Instead of wasting hours on simple questions, startups can scale faster, be more fast, and give way better service. And that’s what Felipe was all about: using AI to make things smarter, faster, and less bullshit.
And get this, they got into Y Combinator’s Winter 2021 batch. That’s no joke. YC is the top-tier, the real deal when it comes to funding and mentorship. That gave Cloud Humans a massive boost, validated their idea, and put them on the map. It shows Felipe’s not just some random entrepreneur, he’s got the grit to jump into the big leagues, learn from the best, and go all-in.
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Talk to herThis guy’s been running this thing with a solid crew of 30, and they’re still crushing it in 2025. That’s legit longevity in the startup world where most flame out fast. Felipe’s process shows he’s not just about the tech, he’s all in on solving real-world problems, making a real impact, and pushing the limits.
Honestly, what I see in Felipe is a dude who’s super driven, not afraid to jump into the deep end, and obsessed with making startups better. His whole story screams passion for tech, innovation, and figuring out how to do stuff smarter. Starting Cloud Humans? That’s him saying, “Let’s fix this bullshit customer support problem with AI,” and then actually doing it.
So yeah, Felipe isn’t just some founder, he’s a trailblazer who’s helping startups scale without the headache. That’s why he’s so important. He’s the guy turning ideas into real shit that actually works. No Cap.

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